Contact information

# Contact Us We're here to help. Whether you have a question about your order, need technical support, or just want to say hello, we'd love to hear from you. ## Email **[EMAIL]** Email is the best way to reach us for all inquiries. ## Response Time We aim to respond to all inquiries within: - **24 hours** on business days for order and technical support issues - **2-3 business days** for general inquiries During high-volume periods, response times may be slightly longer. We appreciate your patience. ## Business Hours **Monday – Friday:** 9:00 AM – 5:00 PM (EST) We are closed on weekends and major holidays. Emails received outside business hours will be addressed the next business day. ## What to Include in Your Message To help us assist you as quickly as possible, please include: ### For Order Issues - Your order number (found in your confirmation email) - The email address used for purchase - A description of the issue ### For Technical/Download Problems - Your order number - The device and operating system you're using - Which file format you're trying to download (PDF, ePub, or KPF) - Any error messages you're seeing - Steps you've already tried ### For Refund Requests - Your order number - The reason for your refund request - Any relevant details about the issue ### For General Questions - A clear description of your question - Any relevant context that might help us understand your inquiry ## Before Contacting Us You may find quick answers to common questions in our policies: - **Download issues?** Check our [Shipping & Delivery Policy](shipping-policy.md) - **Refund questions?** Review our [Refund Policy](refund-policy.md) - **Privacy concerns?** Read our [Privacy Policy](privacy-policy.md) - **Usage rights?** See our [Terms of Service](terms-of-service.md) ## Social Media We are not currently active on social media. For the fastest response, please contact us via email. ## Mailing Address For legal correspondence only: [MAILING ADDRESS] Note: We do not accept returns by mail as all our products are digital. --- Thank you for being a reader. We value your support and are committed to ensuring you have a positive experience with Alva Noren.