Shipping policy

Shipping & Delivery Policy

Effective Date: May 25, 2026

Alva Noren sells exclusively digital products. This policy explains how you will receive your ebooks after purchase.

Digital Delivery Only

All our products are digital ebooks delivered electronically. We do not ship physical products. There are no shipping fees or delivery wait times—your ebooks are available immediately after purchase.

Instant Download After Purchase

Once your payment is processed, you will receive your ebooks instantly:

  1. Order confirmation email — Sent immediately to the email address you provided at checkout, containing download links for your purchased ebooks
  2. Account access — If you created an account, you can also access your purchases anytime by logging into your account on our website

File Formats Available

Each ebook purchase includes multiple formats for your convenience:

  • PDF — Best for reading on computers and printing
  • ePub — Compatible with most e-readers (Kindle apps, Apple Books, Kobo, etc.)
  • KPF — Optimized for Kindle devices

You can download all formats included with your purchase.

Download Access

  • Download links — Active for 30 days from purchase date
  • Number of downloads — You may download each file up to 5 times
  • Account access — If you have an account, your purchases remain accessible in your account library indefinitely

If your download links expire or you reach the download limit, contact us at [EMAIL] and we will reissue access.

Troubleshooting Access Issues

If you're having trouble accessing your downloads:

I didn't receive my confirmation email

  1. Check your spam/junk folder
  2. Search your email for "Alva Noren" or your order number
  3. Add our email address to your contacts to prevent filtering
  4. If still not found, contact us with your order details
  1. Try a different web browser
  2. Disable any VPN temporarily
  3. Clear your browser cache
  4. If the link has expired, contact us for a fresh link

File won't open

  1. Ensure you have appropriate software installed:
    • PDF: Adobe Reader, Preview (Mac), or any PDF viewer
    • ePub: Apple Books, Calibre, or compatible e-reader app
    • KPF: Kindle app or Kindle device
  2. Try re-downloading the file
  3. If the file appears corrupted, contact us for a replacement

I can't find my account

  1. Try the "Forgot Password" option on the login page
  2. Ensure you're using the same email address from your purchase
  3. Contact us and we'll help locate your account

Mobile Device Downloads

To download ebooks on mobile devices:

  • iPhone/iPad — Download ePub files and open with Apple Books
  • Android — Download ePub or PDF and open with your preferred reader app
  • Kindle — Download KPF file and transfer via USB or email to your device

Need Help?

If you experience any issues with your digital delivery, contact us at [EMAIL]. Please include:

  • Your order number
  • The email address used for purchase
  • A description of the issue you're experiencing

We respond to most support requests within 24 hours on business days.