Refund policy

Refund Policy

Effective Date: May 25, 2026

Thank you for purchasing from Alva Noren. We want you to be completely satisfied with your digital ebook purchase.

Digital Products — No Physical Returns

All products sold through our store are digital downloads (ePub format). Since digital products cannot be "returned" in the traditional sense, this policy outlines when and how refunds are available.

Refund Window

You may request a refund within 14 days of your purchase date.

Eligible Refund Reasons

We offer refunds in the following circumstances:

  • Technical issues — You are unable to download or access your purchased files after following our troubleshooting steps
  • Duplicate purchase — You accidentally purchased the same ebook twice
  • Wrong product — You purchased a product by mistake (e.g., bought a bundle when you already owned some included titles)
  • Corrupted files — The files you received are corrupted or unreadable

How to Request a Refund

To request a refund:

  1. Email us at [EMAIL] within 14 days of purchase
  2. Include your order number (found in your confirmation email)
  3. Describe the reason for your refund request
  4. If applicable, describe any technical issues you experienced

We aim to respond to refund requests within 2-3 business days.

Refund Processing

Once approved, refunds are processed to your original payment method. Depending on your bank or payment provider, it may take 5-10 business days for the refund to appear in your account.

Non-Refundable Situations

Refunds are generally not available if:

  • More than 14 days have passed since purchase
  • You have downloaded and accessed the files without technical issues
  • You simply changed your mind about the purchase

Policy Abuse

We reserve the right to refuse refunds or restrict account access if we detect patterns of abuse, such as:

  • Repeated refund requests across multiple purchases
  • Downloading all files before requesting a refund
  • Reselling or redistributing our content

Questions?

If you have questions about our refund policy, please contact us at [EMAIL]. We're happy to help resolve any issues with your purchase.